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Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
No problem at all, I have marked this question to never close so if it fails again at any time you can message me here about it.
I ask though that you for now please rate my service via one of the stars at the top if the screen then submit
ok, can you remove the black ink cartridge please
Then power it off.
Then use a Cotton bud with cleaning alcohol or warm water if you have none, to clean out the area where the ink cartridge goes in
Once done, wait 10 minutes then put the ink back in, power it on and tell me if it now works please.
It is the internal printhead that has faulted, this now confirms it
I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.