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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 40348
Experience:  15 years consulting in the IT industry with Printing engineering
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MG5751 Paper jam cleared but printer screen still says

Resolved Question:

MG5751 Paper jam cleared but printer screen still says "paper is jammed
Regards ***** *****
Submitted: 1 year ago.
Category: Printers
Expert:  Richard replied 1 year ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 year ago.
I have done, that it was unplugged overnight. Still shows as jammed
Expert:  Richard replied 1 year ago.

Thanks

Can you open the printer and remove the ink

Then remove the power

Use a cotton bud and cleaning alcohol (or warm water if you have none) and clean out where the ink goes in.

Clean out the rest of the inside of the printer with a damp cloth

Then let it dry for 10 minutes, put the ink back in, power it on and tell me if it now functions correctly please.

Richard and other Printers Specialists are ready to help you
Expert:  Richard replied 1 year ago.

calling