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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5613
Experience:  B.Sc. Computer Science with Honors
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Not printing from computer - seems to have lost contact

Customer Question

not printing from computer - seems to have lost contact
Submitted: 11 months ago.
Category: Printers
Expert:  Michelle replied 11 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 11 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

how's the printer connected to the computer.

Customer: replied 11 months ago.
cable
Expert:  Michelle replied 11 months ago.

What Operating System (OS) is running on the computer?

Customer: replied 11 months ago.
windows
Expert:  Michelle replied 11 months ago.

7, 8 or 10?

Customer: replied 11 months ago.
Sorry - 10
Expert:  Michelle replied 11 months ago.

unplug the printer usb cable and check the physical usb cable and connect it correctly on both ends after that open devices and printer and let me know when you are there.

Customer: replied 11 months ago.
USB cable disconnected and reconnected
Customer: replied 11 months ago.
Everything switched on
Expert:  Michelle replied 11 months ago.

click on the start button select search and type in devices and printer then you click on the icon to open it.

Customer: replied 11 months ago.
I can't find my Canon MS Duo in the system - can it have unaccountably been wiped?
Customer: replied 11 months ago.
I've got the printer now
Expert:  Michelle replied 11 months ago.

what is the make and model of the printer?

Customer: replied 11 months ago.
canon MG4250
Expert:  Michelle replied 11 months ago.

Click here to download the driver software and install it.

Customer: replied 11 months ago.
Sorry Michelle - were you sending me a link?
Expert:  Michelle replied 11 months ago.

have already send refresh your page.

Customer: replied 11 months ago.
download complete
Expert:  Michelle replied 11 months ago.

Install it.

Customer: replied 11 months ago.
Tested and working !!
Expert:  Michelle replied 11 months ago.

Great....

Expert:  Michelle replied 11 months ago.

I hope I’ve provided the information you were seeking. If you have any question feel free to ask. Please provide a rating for the service, effort and the time we spent in. Thank you for using our service.

Customer: replied 11 months ago.
Many thanks - Can you tell me precisely what I am being charged? I want just to make a one-off payment
Expert:  Michelle replied 11 months ago.

we do not have billing info of customers as per privacy policy. If you need to check please contact customer care for the same

Expert:  Michelle replied 11 months ago.

Anything else i may assist you with?

Michelle and other Printers Specialists are ready to help you
Customer: replied 11 months ago.
I do still have a problem: I can print documents but nothing from the internet or emails. Can you help.
Expert:  Michelle replied 11 months ago.

sure i can help you with that

when you try to print an email, please check that does the printer name show up in the print window that pops up

Customer: replied 11 months ago.
Although I have downloaded and installed Canon MG4250 from the link you sent me - it seems always to default to MC4200 and so does not print!.
Customer: replied 11 months ago.
Also, I cannot find MG4250 in my printer list.
Expert:  Michelle replied 11 months ago.

on the computer, open control panel..devices and printers...if you see the canon printer listed..right click on it and select set as default

if its not listed, click on add printer on the top

then follow the onscreen add printer wizard and add the printer

once added, right click and set as default

once you have set it as default, try printing email and check if the default printer shows as mg4250 or not