Printer Repair Questions? Ask IT Technicians for Answers ASAP
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Please follow the steps below to reset the printing system from the computer and then, re add the printer once more. Let me know, how it goes for you.
Choose Apple menu > System Preferences, then click Printers & Scanners.
Hold down the Control key as you click in the list at the left, then choose “Reset printing system” from the menu that appears.
After you reset the printing system, the list of printers in Printers & Scanners preferences is empty.
Do you have reinstalled the printer or added it from the Printer and scanner window ?
Do you have restarted the computer and printer, after re-adding the printer ?
Do you use an USB cable for connecting the printer to the computer ?
OK, reset the printing system once more, then disconnect the USB cable of the printer from the computer. Restart the computer, reconnect the printer to the computer, the printer should automatically reinstall, check that on the printer and scanner window and let me know, what happens.
Sorry, I am out of ideas and as I researched about the problem, it seems the problem is very common with this version Mac and may caused due to some bug. Anyway, I will open the question for other experts.
I'm sorry about the issue. I'm another tech; I will help you with this issue. This is a known issue between some older printer Canon models and the latest Mac OS Sierra version. Canon and Apple are still trying to fix this issue. For now, please try some solutions below; it may work:
- If that does not work, please click on the Canon website below for a possible workaround:
Please reply at the box below to continue. Thank you for your patience,