Hi. Welcome to justanswer.
Have you scanned before using the same device?
Okay. You need to install some drivers on to your system. If you want I can install everything myself through secure remote assistance. Please accept the offer so that we can proceed
No problem. I will provide you the link from where you can download the necessary software. Can you tell me which OS X version are you using?
Is it Sierra, El Capitan, Yosemite or Maverics etc??
Let me know if you face any issues.
Install that file on to your system
Is it progressing?
Install this also.
Have you tried the second link
What error are you getting?
Choose Apple menu > System Preferences, then click Security and Privacy and at the bottom choose Anywhere
Yes I am here.
Did you change the setting?
Go to the Apple logo.
Okay. I will opt out now and will let some other expert resolve the issue.
Thank you for your question. I amCustomerand I look forward to helping you with your issue today.
Could you please try scanning using Image Capture? Follow the instructions in the link below.
If the issue persists, or you have any questions, please be back and let me know.If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!Thank you!
S H E F I N
ImageCapture is preinstalled in your computer. You do not have to download or install it again. Please open your Applications folder and find ImageCapture application over there.