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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 4922
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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Scan from canon mg4250 to Mac

Customer Question

scan from canon mg4250 to Mac
Submitted: 1 month ago.
Category: Printers
Expert:  nathan_mills replied 1 month ago.

Hi. Welcome to justanswer.

Have you scanned before using the same device?

Customer: replied 1 month ago.
no
Expert:  nathan_mills replied 1 month ago.

Okay. You need to install some drivers on to your system. If you want I can install everything myself through secure remote assistance. Please accept the offer so that we can proceed

Customer: replied 1 month ago.
no thanks. i just want advice
Customer: replied 1 month ago.
hi. are you there?
Expert:  nathan_mills replied 1 month ago.

No problem. I will provide you the link from where you can download the necessary software. Can you tell me which OS X version are you using?

Expert:  nathan_mills replied 1 month ago.

Is it Sierra, El Capitan, Yosemite or Maverics etc??

Customer: replied 1 month ago.
OS X El Capitan version 10.11.6
Expert:  nathan_mills replied 1 month ago.

Let me know if you face any issues.

Customer: replied 1 month ago.
OK done
Expert:  nathan_mills replied 1 month ago.

Install that file on to your system

Customer: replied 1 month ago.
dialogue box "verifying ScanGear _190000.pkg" still open
Expert:  nathan_mills replied 1 month ago.

Is it progressing?

Expert:  nathan_mills replied 1 month ago.

Install this also.

CLICK HERE

Customer: replied 1 month ago.
no. still not opening
Expert:  nathan_mills replied 1 month ago.

Have you tried the second link

Expert:  nathan_mills replied 1 month ago.

What error are you getting?

Customer: replied 1 month ago.
verifying "quick menu.pkg"
Customer: replied 1 month ago.
But no movement along the progress line
Expert:  nathan_mills replied 1 month ago.

Choose Apple menu > System Preferences, then click Security and Privacy and at the bottom choose Anywhere

Customer: replied 1 month ago.
hI Nathan YOU THERE?
Expert:  nathan_mills replied 1 month ago.

Yes I am here.

Expert:  nathan_mills replied 1 month ago.

Did you change the setting?

Customer: replied 1 month ago.
which setting?
Expert:  nathan_mills replied 1 month ago.

Go to the Apple logo.

  1. Launch System Preferences from the Apple menu
  2. Choose “Security & Privacy” and then click the “General” tab, followed by clicking the lock icon in the corner to unlock the settings
  3. Look for “Allow applications downloaded from:” and choose “Anywhere”
  4. Accept the security warning and allow
  5. You can now launch any app from any location or developer
Customer: replied 1 month ago.
OK, I'll try again....
Customer: replied 1 month ago.
Still won't verify either pkg
Expert:  nathan_mills replied 1 month ago.
  1. From the Finder in Mac OS X, hit Command + Shift + G and enter the following path: /System/Library/CoreServices/
  2. Locate the app named “Installer.app” from this directory and launch it directly
  3. Navigate to the .pkg file that is stuck on verifying and select to open it
  4. If success! Run through the package installer
Customer: replied 1 month ago.
In CoreServices there is no "Installer,app". Only shows "Install Command Line DeveloperTools"
"Install in Progress", Installer and "InstallerStatuNotifications.bundle. None of these have been opened on today's date
Expert:  nathan_mills replied 1 month ago.

Okay. I will opt out now and will let some other expert resolve the issue.

Customer: replied 1 month ago.
Can you fix it if I pay for remote access?
Customer: replied 1 month ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Shefin replied 1 month ago.

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Could you please try scanning using Image Capture? Follow the instructions in the link below.

http://www.switchingtomac.com/tutorials/how-to-scan-in-os-x-using-image-capture/

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

S H E F I N

Customer: replied 1 month ago.
the link does not allow me to download Image Capture.
Expert:  Shefin replied 1 month ago.

Hi,

ImageCapture is preinstalled in your computer. You do not have to download or install it again. Please open your Applications folder and find ImageCapture application over there.

Thank you.

S H E F I N

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