How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Shefin Your Own Question
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5460
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
15907069
Type Your Printers Question Here...
Shefin is online now

Scan from canon mg4250 to Mac

Customer Question

scan from canon mg4250 to Mac
Submitted: 1 year ago.
Category: Printers
Expert:  nathan_mills replied 1 year ago.

Hi. Welcome to justanswer.

Have you scanned before using the same device?

Customer: replied 1 year ago.
no
Expert:  nathan_mills replied 1 year ago.

Okay. You need to install some drivers on to your system. If you want I can install everything myself through secure remote assistance. Please accept the offer so that we can proceed

Customer: replied 1 year ago.
no thanks. i just want advice
Customer: replied 1 year ago.
hi. are you there?
Expert:  nathan_mills replied 1 year ago.

No problem. I will provide you the link from where you can download the necessary software. Can you tell me which OS X version are you using?

Expert:  nathan_mills replied 1 year ago.

Is it Sierra, El Capitan, Yosemite or Maverics etc??

Customer: replied 1 year ago.
OS X El Capitan version 10.11.6
Expert:  nathan_mills replied 1 year ago.

Let me know if you face any issues.

Customer: replied 1 year ago.
OK done
Expert:  nathan_mills replied 1 year ago.

Install that file on to your system

Customer: replied 1 year ago.
dialogue box "verifying ScanGear _190000.pkg" still open
Expert:  nathan_mills replied 1 year ago.

Is it progressing?

Expert:  nathan_mills replied 1 year ago.

Install this also.

CLICK HERE

Customer: replied 1 year ago.
no. still not opening
Expert:  nathan_mills replied 1 year ago.

Have you tried the second link

Expert:  nathan_mills replied 1 year ago.

What error are you getting?

Customer: replied 1 year ago.
verifying "quick menu.pkg"
Customer: replied 1 year ago.
But no movement along the progress line
Expert:  nathan_mills replied 1 year ago.

Choose Apple menu > System Preferences, then click Security and Privacy and at the bottom choose Anywhere

Customer: replied 1 year ago.
hI Nathan YOU THERE?
Expert:  nathan_mills replied 1 year ago.

Yes I am here.

Expert:  nathan_mills replied 1 year ago.

Did you change the setting?

Customer: replied 1 year ago.
which setting?
Expert:  nathan_mills replied 1 year ago.

Go to the Apple logo.

  1. Launch System Preferences from the Apple menu
  2. Choose “Security & Privacy” and then click the “General” tab, followed by clicking the lock icon in the corner to unlock the settings
  3. Look for “Allow applications downloaded from:” and choose “Anywhere”
  4. Accept the security warning and allow
  5. You can now launch any app from any location or developer
Customer: replied 1 year ago.
OK, I'll try again....
Customer: replied 1 year ago.
Still won't verify either pkg
Expert:  nathan_mills replied 1 year ago.
  1. From the Finder in Mac OS X, hit Command + Shift + G and enter the following path: /System/Library/CoreServices/
  2. Locate the app named “Installer.app” from this directory and launch it directly
  3. Navigate to the .pkg file that is stuck on verifying and select to open it
  4. If success! Run through the package installer
Customer: replied 1 year ago.
In CoreServices there is no "Installer,app". Only shows "Install Command Line DeveloperTools"
"Install in Progress", Installer and "InstallerStatuNotifications.bundle. None of these have been opened on today's date
Expert:  nathan_mills replied 1 year ago.

Okay. I will opt out now and will let some other expert resolve the issue.

Customer: replied 1 year ago.
Can you fix it if I pay for remote access?
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Shefin replied 1 year ago.

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Could you please try scanning using Image Capture? Follow the instructions in the link below.

http://www.switchingtomac.com/tutorials/how-to-scan-in-os-x-using-image-capture/

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

S H E F I N

Customer: replied 1 year ago.
the link does not allow me to download Image Capture.
Expert:  Shefin replied 1 year ago.

Hi,

ImageCapture is preinstalled in your computer. You do not have to download or install it again. Please open your Applications folder and find ImageCapture application over there.

Thank you.

S H E F I N