Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
How is the printer connected to the computer?
on lan cable or wifi?
Uninstall printer driver from the computer and then restart it power on the printer and reinstall the printer driver from the link given below.
Click here to download the driver
is it installed..did you try printing