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nathan_mills
nathan_mills, Technician
Category: Printers
Satisfied Customers: 586
Experience:  Efficient Technician with more than 30 years of Experience.
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MG5750 trouble trying to replace cartridges.

Customer Question

MG5750 trouble trying to replace cartridges.
Submitted: 1 month ago.
Category: Printers
Expert:  nathan_mills replied 1 month ago.

Hi Philip. Welcome to justanswer.

Have you removed the old cartridges?

Customer: replied 1 month ago.
have a useless disc that came with the printer. Am unable to find how to get to the cartridges to change them as the printer tells me, added to that it keeps telling me to change to a suitable size paper for the machine - have been using A4 with little trouble then for no apparent it refuses to print, the current problem is that I am unable to get an instruction manual so can not proceed. I am over 90 and am only semi literate with computer. My machine is a fairly old iMac.
Customer: replied 1 month ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  nathan_mills replied 1 month ago.

No problem. Just lift the front LCD panel up and then open the cover as shown in the image I have attached. The cartridges will slide to the middle.

Click the blue text to open the image

Expert:  nathan_mills replied 1 month ago.

Should I give you a link to the manual?

Expert:  nathan_mills replied 1 month ago.

Check page 172 of this manual

CLICK HERE

Expert:  nathan_mills replied 1 month ago.

Update me with the status Philip

Customer: replied 1 month ago.
All now seems in order, thank you.
Expert:  nathan_mills replied 1 month ago.

That's great.

Please rate the chat positively by clicking the 5 stars present on the upper panel so that I can get credited for my services.
You will see a tab on your screen saying WRITE A REVIEW. A positive review/bonus is well appreciated. Thanks

Expert:  nathan_mills replied 26 days ago.

Hi Philip, Hope everything is in order.

Let me know if you need any other assistance.

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