How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
Engineer John C. is online now

I have jusy bought a n hpenvy4524 printer for my desk top

Customer Question

I have jusy bought a n hpenvy4524 printer for my desk top and it dosnt want to work.
Assistant: Thank you. Can you provide any more details to help us find you the right Expert?
Customer: I have tried to no avail.
Submitted: 10 months ago.
Category: Printers
Expert:  JamesI replied 10 months ago.

Good evening,

How are you trying to connect to the printer, is it via the USB cable?

Can you please advise the version of windows your using, and advise what issue\error you get when you try and print?

Customer: replied 10 months ago.
windows 7 via usb cable.
Expert:  JamesI replied 10 months ago.

What problem are you having when trying to print, can you see the printer in the list when you go to print, do you get an error when you click print?

Expert:  JamesI replied 10 months ago.

Do you need any further assistance?