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Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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My Printer will not accept commands to PRINT. ai have put

Customer Question

My Printer will not accept commands to PRINT. ai have put new colour cartridges in
Submitted: 3 months ago.
Category: Printers
Expert:  Russell H. replied 3 months ago.

Hi, thank you for contacting My name is***** will do my best to provide the right answer to your question.

Expert:  Russell H. replied 3 months ago.

What is your printer's maker and model, please?

And what computer type (Windows PC or Apple) are you trying to send Print jobs from?

And has such printing worked before this, from this computer to this same printer?

Customer: replied 3 months ago.
HP printer pro 6930
HP lap top
Yes always and I have just installed new colour cartridges
Expert:  Russell H. replied 3 months ago.

Good. Thanks for the info. I suggest you first try running a one-page photocopy using the controls on the printer, as a test to make sure the printer is capable of printing as a device.

Depending upon the results of that test, we can try other things after that.

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