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Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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Epson WF7517- paper does not feed. No jammed paper inside

Customer Question

Epson WF7517- paper does not feed. No jammed paper inside
Submitted: 3 months ago.
Category: Printers
Customer: replied 3 months ago.
Hello, I need the answer
Expert:  Sudipto replied 3 months ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  Sudipto replied 3 months ago.

Do you get any error message on the printer or PC, when you try to print something?

Customer: replied 3 months ago.
no error in pc. the printer still prints but you have to push the paper 1/3 in
Expert:  Sudipto replied 3 months ago.

Do you face this same problem, when you try to make copies also?

Customer: replied 3 months ago.
I dont copies takes paper. there are two deck. the top for copier that works but the bottom tray does not take in paper unless you push it 1/3 of its legth.
Expert:  Sudipto replied 3 months ago.

Can you detach the that tray from the printer?

Customer: replied 3 months ago.
Expert:  Sudipto replied 3 months ago.

OK, detach the tray and then, check the feed rollers, if they are working correctly or not then, clean them with a damp cloth and after that try to print.

Customer: replied 3 months ago.
nothings happening the same message displayef
Expert:  Sudipto replied 3 months ago.

What message?

Customer: replied 3 months ago.
paper out or paper jam. please note, I have opened the everything to see if there is a jammed paper snd there is none!
Expert:  Sudipto replied 3 months ago.

OK, rollers are moving freely on that tray?

Customer: replied 3 months ago.
the rollers are all moving except for the middle one located at the rear that presses down the paper. It does not roll as it should
Expert:  Sudipto replied 3 months ago.

Sorry for the late reply, I am doing some research on this problem and the only solution, which I find out is, either you have to replace the roller assembly or try to free the movement of that roller. Can you try to do it by putting some machine oil

Customer: replied 3 months ago.
Hi, I am not sure about your suggestion. I have done that too! Putting some oil.
Customer: replied 3 months ago.
The only that why I have to find help is because there were teo occasion where this printer worked while I was trying to sort it out.
Expert:  Sudipto replied 3 months ago.

Is it working now?

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