The printer may not be able to "see" the paper; check and let me know if the scan light is working?
Does the following happen:
- when feeding from roll the paper is detected by printer and it feeds the paper to print platen.
- carriage goes out from right position and travels over the paper. Then the paper jam icon is appearing.
Reply back and let me know...
Have there been any jams?
Are you getting any error messages?