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Pete
Pete, Computer Enthusiast
Category: Printers
Satisfied Customers: 17021
Experience:  Over 16 years of experience in the Electronics and IT industries.
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HP Designjet Z5400 Cannot load either roll. Machine does not

Customer Question

HP Designjet Z5400 Cannot load either roll. Machine does not take up the roll
Submitted: 12 days ago.
Category: Printers
Expert:  Pete replied 12 days ago.

The printer may not be able to "see" the paper; check and let me know if the scan light is working?

Does the following happen:

- when feeding from roll the paper is detected by printer and it feeds the paper to print platen.

- carriage goes out from right position and travels over the paper. Then the paper jam icon is appearing.

Reply back and let me know...

Customer: replied 12 days ago.
The machine is not loading the paper. Machine is asking to be fed but paper does not go to pickup point on both rolls
Expert:  Pete replied 8 days ago.

Have there been any jams?

Are you getting any error messages?

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