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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 23980
Experience:  Computer networking/repair. 20+ years experience printer repair
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Canon MG6350 despite installing new canon ink cartridges the

Customer Question

Canon MG6350 despite installing new canon ink cartridges the machine keeps saying that it cannot recognise a particular ink tank
Submitted: 7 days ago.
Category: Printers
Expert:  Nathan replied 7 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Are you using genuine/oem canon inks, or generic/refilled cartridges?

Customer: replied 7 days ago.
I just used a genuine canon ink but I had previously used a generic one .same problem with both.This came after performing a cleaning operation
Expert:  Nathan replied 7 days ago.

Thank you for confirming,

There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty sensor, etc).

The use of those generic cartridges can cause damage to the printhead, which is the likely cause of the issue here - the generic inks have pigments that are not as fine which cause clogging, you would have then ran the cleaning trying to fix that, and in the process the clogged nozzles overheated and were permanently damaged.

What we can try are some cleaning and reset steps.

First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I'll advise further if needed.

Nathan

Customer: replied 7 days ago.
Tried all that and still refuses to recocognise cartridge
Expert:  Nathan replied 7 days ago.

Thank you for trying.

Unfortunately this would then confirm a hardware failure,

specifically, it is the result of a bad printhead (or the logic board that controls it).

The head is a "wear item" that fails with age/use. As this is a 2012 model printer, it is well past its 3 year service life, so this type of failure is not surprising just from normal age related wear and tear. Again though it was most likely brought on by damage caused by the use of the generic inks, which greatly accelerate wear on the printer.

While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $85; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

Depending how you'd like to proceed, I can advise on finding parts, finding a local repair shop, or recommending replacement options for you. Just let me know.

Best regards, ***** ***** for the news,

Nathan

Customer: replied 7 days ago.
Many thanks I know where to go to get a new printer
Expert:  Nathan replied 7 days ago.

You're very welcome!

If looking for a replacement, I’d recommend any of the Epson workforce series printers. They tend to be very reliable, are easy to set up and use, have good print quality, and reasonably priced ink. Example: http://amzn.to/1nxc4II or http://amzn.to/1nxc8Z5

Note that these, like all consumer grade inkjet printers, are designed to be low cost and are essentially disposable after a few years, subsidized by the high cost of ink cartridges. If you wish to have a better quality and longer lasting printer, that comes with years worth of ink up front, consider the Epson ecotank models instead: http://amzn.to/1nxcejv

Alternately, for a more business/commercial grade product that will be rated for a 5 year life, consider a laser printer. Lasers cost more up front also, but a toner cartridge can last for thousands of pages. A black only all in one laser is around $125: http://amzn.to/1nxcpv2

while a color model is about twice that: http://amzn.to/1nxcnn0

If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at http://bit.ly/2rRmuH2 and ask for Nathan.

Thank you, ***** ***** a nice day,

Nathan

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