How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Josh Your Own Question
Josh
Josh, Computer Enthusiast
Category: Printers
Satisfied Customers: 19368
Experience:  Expert for over 10 years
50836188
Type Your Printers Question Here...
Josh is online now

My Envy 4500 will not print emails. Assistant: What's the

Customer Question

My Envy 4500 will not print emails.
Assistant: What's the make/model number of your printer? How old is it?
Customer: HP Envy 4500. About 3 years old
Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 10
Assistant: How long has this been an issue? What happened right before this popped up?
Customer: The problem started today. Nothing else popped up.
Assistant: Is there anything else the Printer Technician should be aware of?
Customer: No
Submitted: 1 month ago.
Category: Printers
Expert:  Josh replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 1 month ago.

Does the printer print out a blank page or does it not print at all?

Do you see an error message?

Customer: replied 1 month ago.
It sends a blank page
Expert:  Josh replied 1 month ago.

Did you recently change ink cartridges?

Customer: replied 1 month ago.
I put in two new ink cartridges last night. It did not solve the problem.
Expert:  Josh replied 1 month ago.

If you scan a paper from the printer, does it print a page or is that blank too?

Customer: replied 1 month ago.
It says no computer found.
Expert:  Josh replied 1 month ago.

Please scan the paper on the printer as a copy and see if it prints now -- Do not try to scan to computer.

Customer: replied 1 month ago.
It printed the document. Also, I did get it to print the scanned copy.
Expert:  Josh replied 1 month ago.

Okay, thank you for confirming.

In this case, please uninstall your printer on your computer then restart your computer then install the printer again

Customer: replied 1 month ago.
The computer will not allow me to uninstall the program. It says I need permission to remove the file.
Expert:  Josh replied 1 month ago.

You should be able to process Continue or it should prompt you for a password

Customer: replied 1 month ago.
I can save the document to Word Pad and then print the word pad document. Thanks for the help. I will take the computer and printer to a local computer store in the near future.
Expert:  Josh replied 1 month ago.

Awesome!

Please use the star rating at the top to rate our session as 5 stars and press Submit

Expert:  Josh replied 1 month ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Related Printers Questions