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Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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My printer does not print and has not now for about a week

Customer Question

hi My name is***** , my printer does not print and has not now for about a week
Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Hewlett packard pro 8620 , just less than 2 years old .
Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: a i mac not sure of operating system .
Assistant: How long has this been an issue? What happened right before this popped up?
Customer: about a week , the internet did go down as a cable came out but that now works .
Assistant: Is there anything else the Printer Technician should be aware of?
Customer: no i do not think so .
Submitted: 2 months ago.
Category: Printers
Expert:  Joel Kalman replied 2 months ago.

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

Expert:  Joel Kalman replied 2 months ago.

Is your computer a pc or a mac? What is your computer operating system?