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Josh
Josh, Computer Enthusiast
Category: Printers
Satisfied Customers: 19964
Experience:  Expert for over 10 years
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Problem with printhead Assistant: What's the make/model

Customer Question

problem with printhead
Assistant: What's the make/model number of your printer? How old is it?
Customer: officejet pro 6830 2 years old
Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc
Assistant: How long has this been an issue? What happened right before this popped up?
Customer: I used Draw ---then no more printing
Assistant: Is there anything else the Printer Technician should be aware of?
Customer: Yes I'm OLD.
Submitted: 2 months ago.
Category: Printers
Expert:  Josh replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 2 months ago.

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

Customer: replied 2 months ago.
that did not fix it.
Expert:  Josh replied 2 months ago.

Unfortunately, the error that you are experiencing is an internal failure which would require repair/replacement. The bad news is that your printer is outside of warranty and it would cost more to repair the printer than to buy a new one.

Expert:  Josh replied 2 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.