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Josh
Josh, Computer Enthusiast
Category: Printers
Satisfied Customers: 19876
Experience:  Expert for over 10 years
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My printer will not pick up the paper and gives me the

Customer Question

My printer will not pick up the paper and gives me the following message:
Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: It is a Canon Pixma it and it about 4 years old.
Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I am printing from a Mac lap-top
Assistant: How long has this been an issue? What happened right before this popped up?
Customer: It only happened yesterday
Assistant: Is there anything else the Printer Technician should be aware of?
Customer: On the printer window is a yellow triangle and it flashes the numbers from 1 to 6. Also there is a letter C which flashes in yellow.
Submitted: 2 months ago.
Category: Printers
Expert:  Josh replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 2 months ago.

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?