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nathan_mills
nathan_mills, Technician
Category: Printers
Satisfied Customers: 642
Experience:  Efficient Technician with more than 30 years of Experience.
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My very reliable HP 2100 Deskjet has suddenly started to

Customer Question

My very reliable HP 2100 Deskjet has suddenly started to take around 20 mins to print short emails or items directly from the computer. Attachments to emails are ok at normal speed, also saved documents and also anything typed in WORD. Can you advise please?Thanks Brian
Submitted: 3 months ago.
Category: Printers
Expert:  nathan_mills replied 3 months ago.

Hi Brian. Welcome to justanswer.

Is this happening with all the prints or just the emails?

Have you checked if there is any print stuck in print queue?

nathan_mills and 3 other Printers Specialists are ready to help you
Customer: replied 3 months ago.
Not all. Attachments to emails are ok, also saved documents and anything I type in WORD. The slowdown is with actual email messages and items to print from the computer eg Google
Expert:  nathan_mills replied 3 months ago.

Are you using wired connection or wireless?

Customer: replied 3 months ago.
Thanks. Am awaiting your reply
Expert:  nathan_mills replied 3 months ago.

Once you click this link below on your computer
(CLICK HERE)
A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.

Expert:  nathan_mills replied 3 months ago.

I am connected with you. Just dont install the file again.