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Josh
Josh, Computer Enthusiast
Category: Printers
Satisfied Customers: 20734
Experience:  Expert for over 10 years
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There is a yellow light on above a small warning triangle. I

Customer Question

There is a yellow light on above a small warning triangle. I cannot switch on the printer???
Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Canon mg4250 approx 1-2 years old
Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: From an iPad IOS 10.3.3 which was just installed a few days ago.
Before that with IOS 10.1.1 system printer was working ok.
Assistant: How long has this been an issue? What happened right before this popped up?
Customer: We only discovered it yesterday after we hadn't used printer for a while.
Assistant: Is there anything else the Printer Technician should be aware of?
Customer: Apart from the yellow light, the screen is not illuminated and we cannot switch on the normal button.
Submitted: 3 months ago.
Category: Printers
Expert:  Josh replied 3 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 3 months ago.

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

Customer: replied 3 months ago.
Just trying to do this.
Customer: replied 3 months ago.
Having reconnected the cable after two minutes, the yellow light came on again but the screen is not illuminated and we cannot activate the on button.
Expert:  Josh replied 3 months ago.

Did you recently replace the ink cartridges?

Customer: replied 3 months ago.
Not very recently.
Expert:  Josh replied 3 months ago.

Is the printer over a year old?

Customer: replied 3 months ago.
it is.
Expert:  Josh replied 3 months ago.

Unfortunately, the error that you are experiencing is an internal failure which would require repair/replacement. The bad news is that your printer is outside of warranty and it would cost more to repair the printer than to buy a new one. You can purchase a new one for around $50-$60 at a local electronics store such as Best Buy.

Customer: replied 3 months ago.
Ah well, so you think there's no easy fix for this?
Expert:  Josh replied 3 months ago.

If you are unable to power on the unit completely then it would have a power issue which would need to be repaired/replaced.

Customer: replied 3 months ago.
Well thank you very much. Bye
Expert:  Josh replied 3 months ago.

You're welcome!

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