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Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 5703
Experience:  DIploma in Computer Hardware
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I have a paper jam Assistant: What's the exact make and

Customer Question

I have a paper jam
Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: CANON MG 5650 About 18 months
Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Toshiba. I need to find where the rear release is first
Assistant: How long has this been an issue? What happened right before this popped up?
Customer: I loaded the paper and it grabbed sewveral sheets at once
Assistant: Is there anything else the Printer Technician should be aware of?
Customer: No. I loaded the paper but it grabbedthe lot
Submitted: 1 month ago.
Category: Printers
Expert:  Sudipto replied 1 month ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP

Expert:  Sudipto replied 1 month ago.

You can watch the video from the link below for the instructions to remove the jammed paper and let me know, how it goes for you?

http://ugp01.c-ij.com/ij/webmanual/Manual/W/MG5600%20series/EN/UF/movie/mg5600-07-1/video-player.html

Sudipto and other Printers Specialists are ready to help you