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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5672
Experience:  B.Sc. Computer Science with Honors
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I have a Cannon (Pixma) printer. I cannot get scanner to

Customer Question

I have a Cannon (Pixma) printer. I cannot get scanner to work. I press 3rd button along and screen says "Scan". Let's me select Scan settings. Then press diamond button - says "Please wait Momentarily but nothing happens.
Worhs alright for printing and copying.
Submitted: 3 months ago.
Category: Printers
Expert:  Michelle replied 3 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

How is the printer connected to the computer usb or wifi?

Michelle and 3 other Printers Specialists are ready to help you
Customer: replied 3 months ago.
usb
Expert:  Michelle replied 3 months ago.

give me 2 mins to call you as you requested a phone call.

Expert:  Michelle replied 3 months ago.

do you have any other number to call as i am getting a call failed message on this one

Customer: replied 3 months ago.
01244 675431
Expert:  Michelle replied 3 months ago.

ok

Expert:  Michelle replied 3 months ago.

as discussed on phone , scanner software was installed and scanning was tested to be working ok