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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 38392
Experience:  15 years consulting in the IT industry with Printing engineering
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Why does my Brother MFC-J461ODW show a paper jam fault when

Customer Question

Why does my Brother MFC-J461ODW show a paper jam fault when there is none?
Submitted: 1 month ago.
Category: Printers
Expert:  Richard replied 1 month ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Richard and 2 other Printers Specialists are ready to help you
Customer: replied 1 month ago.
Hello Richard,No problem still there.
I mean it has not gone away.
M
Expert:  Richard replied 1 month ago.

calling

Customer: replied 1 month ago.
The action of cleaning did not work
M
Expert:  Richard replied 1 month ago.

Thanks

It is the internal paper that has faulted.

This now confirms it

I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

Thank you