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Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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My Canon MG3200 series printer has suddenly stopped working.

Customer Question

My Canon MG3200 series printer has suddenly stopped working. The computer shows the content of the queue waiting but nothing is being printed and there is no entry in the status column. Are you able to help please?
Edith Page
Submitted: 1 month ago.
Category: Printers
Expert:  Josh replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 1 month ago.

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

Customer: replied 1 month ago.
There is no error message, it just doesn't print.
Expert:  Josh replied 1 month ago.

Please follow the steps and let me know if you can print afterwards

Customer: replied 1 month ago.
I not happy to pay another £21 for a telephone conversation.
Customer: replied 1 month ago.
I did do as asked, there was still no printing.
Expert:  Josh replied 1 month ago.

Have you tried uninstalling the printer then installing it back?

Customer: replied 1 month ago.
I have, three times.
Expert:  Josh replied 1 month ago.

Is the printer connected via USB or Wi-Fi?