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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5514
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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I have an HP Photosmart 5510 e-all-in-one-Series printer

Resolved Question:

I have an HP Photosmart 5510 e-all-in-one-Series printer which works very well, except when I try to copy a document or photo, the print comes out with parallel stripes all over it. Can I do something to does it mean a new Printer?. Please do not be too technical,as I am in my 90th year.
Thank you for your help.J Lambert (mrs)
ps I always use HP cartridges.
Submitted: 2 months ago.
Category: Printers
Expert:  Shefin replied 2 months ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Please go to the link below, follow the instructions listed under Step 1 and 2.

https://support.hp.com/us-en/product/hp-photosmart-5510-e-all-in-one-printer-series-b111/5053904/model/5053905/document/c05337009

If the issue persists, or you have any questions, please be back and let me know.

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My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Shefin

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