How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Sjena1982 Your Own Question
Sjena1982
Sjena1982, Engineer
Category: Printers
Satisfied Customers: 2522
Experience:  B.Tech
18133961
Type Your Printers Question Here...
Sjena1982 is online now

My HP ENVY 5534 printer will not connect with my computer. I

Resolved Question:

My HP ENVY 5534 printer will not connect with my computer. I just keep getting a message that the computer is not responding.
Submitted: 1 month ago.
Category: Printers
Expert:  Sjena1982 replied 1 month ago.

Hi,

Thank you for contacting Justanswer .

I am sorry to hear about your problem.

It will be better and quick if I can access your computer remotely to fix the problem ..

for that please follow the below steps

Please open the below link URL in browser

http://www.justanswer.com/remotedesktop/join.aspx?Session=c71f7ab7-7e17-449a-b7cc-dbda6c3f049d

and then click on I agree button .

After that click on Download link to download file and save/open to run it .

Thanks

Satchi

Expert:  Sjena1982 replied 1 month ago.

Please follow the above steps so that I can connect you to resolve the issue .

Expert:  Sjena1982 replied 1 month ago.

If the remote support solved the issue then please don't forget to rate the answer by clicking on star icons on the top of the page ,which will be a great help for me to help other clients.

Have a great day ...

Sjena1982 and other Printers Specialists are ready to help you