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JamesI
JamesI, Engineer
Category: Printers
Satisfied Customers: 1765
Experience:  With over 15 years in the IT industry I can answer your questions about thermal, laser and deskjet printers.
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The printer has stopped printing and there are 14 jobs

Resolved Question:

The printer has stopped printing and there are 14 jobs waiting. The printer was last used to photocopy docs
Submitted: 2 months ago.
Category: Printers
Expert:  JamesI replied 2 months ago.

Hi Lesley,

When you go into the print queue is the printer showing as offline, and how is the computer connected to the printer?

JamesI and 3 other Printers Specialists are ready to help you
Customer: replied 2 months ago.
The printer and computer are wireless connected.
It does not say that the printer is offline
Expert:  JamesI replied 2 months ago.

Ok, delete all the items in the print queue.

Go to the printer and check its still connected to the wireless network.

Please give me a short while to wrap up what I am doing and I will give you a call, and let me know how you get on checking the printer status.

Expert:  JamesI replied 2 months ago.

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