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JamesI, Engineer
Category: Printers
Satisfied Customers: 1587
Experience:  With over 15 years in the IT industry I can answer your questions about thermal, laser and deskjet printers.
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The printer has stopped printing and there are 14 jobs

Resolved Question:

The printer has stopped printing and there are 14 jobs waiting. The printer was last used to photocopy docs
Submitted: 30 days ago.
Category: Printers
Expert:  JamesI replied 30 days ago.

Hi Lesley,

When you go into the print queue is the printer showing as offline, and how is the computer connected to the printer?

JamesI and other Printers Specialists are ready to help you
Customer: replied 30 days ago.
The printer and computer are wireless connected.
It does not say that the printer is offline
Expert:  JamesI replied 30 days ago.

Ok, delete all the items in the print queue.

Go to the printer and check its still connected to the wireless network.

Please give me a short while to wrap up what I am doing and I will give you a call, and let me know how you get on checking the printer status.

Expert:  JamesI replied 30 days ago.

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