How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask JamesI Your Own Question
JamesI, Engineer
Category: Printers
Satisfied Customers: 1765
Experience:  With over 15 years in the IT industry I can answer your questions about thermal, laser and deskjet printers.
Type Your Printers Question Here...
JamesI is online now

The printer has stopped printing and there are 14 jobs

Resolved Question:

The printer has stopped printing and there are 14 jobs waiting. The printer was last used to photocopy docs
Submitted: 2 months ago.
Category: Printers
Expert:  JamesI replied 2 months ago.

Hi Lesley,

When you go into the print queue is the printer showing as offline, and how is the computer connected to the printer?

JamesI and 3 other Printers Specialists are ready to help you
Customer: replied 2 months ago.
The printer and computer are wireless connected.
It does not say that the printer is offline
Expert:  JamesI replied 2 months ago.

Ok, delete all the items in the print queue.

Go to the printer and check its still connected to the wireless network.

Please give me a short while to wrap up what I am doing and I will give you a call, and let me know how you get on checking the printer status.

Expert:  JamesI replied 2 months ago.

Please click here