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KamilAnwar1
KamilAnwar1, Technician
Category: Printers
Satisfied Customers: 5638
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Trying to install older Pentax Pocket Jet 3 on Macbook Bro

Resolved Question:

Hi , Trying to install older Pentax Pocket Jet 3 on Macbook Bro 12 inch, Have downloaded original software from pentax, then newer software from Brother (They took over that line of printer. In both cases getting "Stopped Filter Failed.... Computer has recognized Both Pentax older model and Brother new model and both have printed test pages on install... But then only getting stopped filter failed on each of them ???? Have removed re-instaled Reset all printers to no avail ??? Have any ideas Mac sierra 10.12.6 Tom
Submitted: 2 months ago.
Category: Printers
Expert:  KamilAnwar1 replied 2 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 2 months ago.
Hello Kamil, I will have acces to my computer in about 3 1/2 hours may I communicate with you then..Tom
Expert:  KamilAnwar1 replied 2 months ago.

Okay

Customer: replied 2 months ago.
am in front of computer now! Tom
Customer: replied 2 months ago.
Am at computer now
Expert:  KamilAnwar1 replied 2 months ago.

I sent request for remote service. Please accept it then follow steps here to connect with me

Customer: replied 2 months ago.
Ok
Customer: replied 2 months ago.
how did you send request via email ???? thanks
Expert:  KamilAnwar1 replied 2 months ago.

Please accept this request to connect with me

KamilAnwar1 and 2 other Printers Specialists are ready to help you
Expert:  KamilAnwar1 replied 2 months ago.

Please click the link below and run/open the downloaded program

https://www.fastsupport.com/702391274