How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 40342
Experience:  15 years consulting in the IT industry with Printing engineering
32989067
Type Your Printers Question Here...
Richard is online now

Epson printer WP 4353 needed black ink cartridge. Replaced

Customer Question

Epson printer WP 4353 needed black ink cartridge. Replaced proper cartridge and now saying - load cassete 1 correctly, done this a number of times and still not working. Replaced the new cartridge with another and still the same.
Submitted: 1 month ago.
Category: Printers
Expert:  Richard replied 1 month ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Richard and 2 other Printers Specialists are ready to help you
Customer: replied 1 month ago.
Still the same message
Expert:  Richard replied 1 month ago.

Please provide me the phone number to call you on

Customer: replied 1 month ago.
Printer still not working
Expert:  Richard replied 1 month ago.

Thanks, ***** ***** your phone number please June to call you as you requested

Customer: replied 1 month ago.
Phone number 0778(###) ###-####
Expert:  Richard replied 1 month ago.

I am calling but no one is answering, are you at the phone?

Customer: replied 1 month ago.
I am at the phone
Customer: replied 1 month ago.
Thank you printer now working.
Expert:  Richard replied 1 month ago.

You are welcome