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Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4896
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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My printer is a Canon Pixma 3500 series. Paper has jammed in

Customer Question

My printer is a Canon Pixma 3500 series. Paper has jammed in the machine. How do I clear the jam?
Submitted: 3 months ago.
Category: Printers
Expert:  Jess replied 3 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. Is it a PIXMA MG3500? Or is it Pimxa IP3500?

Please let me know by replying to me here so that I can help you further.
Best regards,