Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi! I'm Eric and I will be the expert assisting you today. I'll do all I can to provide you with excellent, 5-Star service. While I take a moment to read over your question, please read the following:
Are you locked out because you have forgotten your PIN/Password ***** Pattern?
Yes, that is called the "Pattern Lock." If you have forgotten it, the only way back into the phone, is to do a complete reset of the device. If you give me just a moment, I will provide you with the instructions.
When you are locked out, the ONLY way back in is to reset the phone--this is a security measure in case you lose the phone or it is stolen. Follow the steps below to reset. When you start the phone, it will be brand new again, and ask you to enter your Google account. Put in the same account that is on it now, and most of your Data will re-sync, including contacts, etc. Anything on the SD card will not be erased when resetting.
Press and hold down the power button for up to 1 minute, without letting go, and the phone should shut off.
I tried calling when you requested it, but the call was not answered. Would you like to try again?
We're you able to get the phone to turn off?