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Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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Canon MG3500 printer...printer error Assistant: What's the

Customer Question

Canon MG3500 printer...printer error
Assistant: What's the make and model of your printer, and can you guesstimate how old it is?
Customer: Canon Pixel MG3500, 2 years
Assistant: How long has this been going on? What troubleshooting have you tried?
Customer: A few weeks. Tried powering it off and on.
Assistant: Anything else you want the camera expert to know before I connect you?
Customer: no
Submitted: 26 days ago.
Category: Printers
Expert:  Josh replied 25 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 25 days ago.

What is the exact error?

Customer: replied 24 days ago.
Printer not responding.
Customer: replied 24 days ago.
Also, the yellow light beside "CL" is on.
Expert:  Josh replied 24 days ago.

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

Customer: replied 24 days ago.
Same thing: "Printer not responding." and yellow light by CL is on.
Expert:  Josh replied 24 days ago.

Unfortunately, the error that you are experiencing is an internal failure which would require repair/replacement. The bad news is that your printer is outside of warranty and it would cost more to repair the printer than to buy a new one. You can purchase a new one for around $50-$60 at a local electronics store such as Best Buy.

Customer: replied 24 days ago.
if the CL light is on and it doesn't work with a restart, the printer needs to be replaced?
Expert:  Josh replied 24 days ago.

Unfortunately, yes.