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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 40342
Experience:  15 years consulting in the IT industry with Printing engineering
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Re. Canon iX6550 printer. A printer error 6A 81 has

Resolved Question:

re. Canon iX6550 printer.
A printer error 6A 81 has occurred. I've tried switching off and on to no avail.
JT
Submitted: 26 days ago.
Category: Printers
Expert:  Richard replied 26 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 26 days ago.
I forgot to mention that I have already done this without success.
Customer: replied 26 days ago.
Is that an additional £21 ?
Expert:  Richard replied 26 days ago.

No problem, can you tell me what else you have tried to do?

Please let me know

Customer: replied 26 days ago.
Nothing
Expert:  Richard replied 26 days ago.

Thanks
Can you remove the ink from the printer then power it off.
then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.
Then use a damp cloth and wipe down the inside of the printer.
Once done, let it dry for 10 minutes
Then put the ink back in, power it on and tell me if it then prints correctly please
This will also allow you to see if any foreign objects are in the printer which may cause this.

Customer: replied 26 days ago.
Not successful. Only used warm water however.
Expert:  Richard replied 26 days ago.

Did you get it cleaned though, so no ink was showing on the Q-Tip after the clean?

Customer: replied 26 days ago.
I used a cloth. I could buy some Q-tips over lunch and try again. OK with you?
Expert:  Richard replied 26 days ago.

Yes no problem, let me know how you go please

Customer: replied 26 days ago.
No go. Same error number with orange lower switch light flashing
Expert:  Richard replied 26 days ago.

Thanks

It is the internal printhead that has faulted.

I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

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