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Member Since: 23 December 2008
Last Visit: 14 November 2012
Posts: 7176 - [2.47 posts per day]
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Location:   Ballwin, Missouri
Current Job Title:   Owner of Jones Automotive
Current Employer:   Jones Automotive and Mobile AC Repair
Work History:   5 years shop mechanic in a GM Dealer.
7 years as an Automotive Warranty Administrator.
3 years answering GM technical questions on gm-trucks.com
Currently own and run Jones Automotive
Most Advanced Degree:   Vocational, Technical or Trade Scho
School:    Ranken Tech
Major or Emphasis:   Automotive Technology
Professional Licenses:   NX3FT9WI1JONES
Issuing License Agency:   (ASE) Automotive Service Excellence
Certifications, Awards, Patents, Publications & Other Education:   I have 10+ years experience as an Automotive Tech. I am an ASE Certified Master Automotive Tech for all makes and models (Copy of license is available). I have extentive training on diagnosing and repair on vehicles over the phone and though the internet. I am also an expert in manufacture warranties and recalls for all makes and models.

My first 5 years of experience was in a GM dealer and as an assistant general manager for an express lube store chain.

For the past 6 years I have worked as an automotive warranty claim analyst which requires me to be able to diagnose the customer's complaints over the phone and verify the shops findings would correct the problem. I handle claims on all makes and models and see most common problems on vehicles. Though my job I have extended manufacture training from GM, Toyota, Lexus, Scion, Audi, VW, Hyundai, and Kia. I also have connections with over 3500 dealerships though out the U.S.

In the past 10 years in my free time I have deveolped a clientele of over 100 customers and fleet vehicle accounts which come to me for repairs on thier vehicles.
Experience:   ASE Certified Master Tech,10+ Yrs Experince All Makes,Advance Training On All GM Makes


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