Yes, In a nutshell she started with Talk Talk almost 3 years ago. Then in August 2012 she decided to go to a company called Talk Time. Talk Talk then contacted my Mum and said they would match the price of Talk Time and as a bonus offer her £10 a month less for a year. So 2 days after applying to Talk Time she cancelled with them. Everything was fine and she even received 2 x lettesr from Talk Talk on 3rd Oct stating they had been successful in stopping the transfer and thanked her for staying with Talk Talk.
On 23rd October she received 2 x letters from Talk Talk saying she was leaving again. This was not true so she was told by the adviser to ignore any letters. On 29th October my mum had Youview installed by Talk Talk and another new contract was set.
On 22nd November all her TV, Phone and internet went off. The phone and TV came back on 4 hours later but no internet. So she contacted them yet again and was told She contacted them and was told that she was moving house and she was not taking them with her, again this was untrue. So they told her they would have to start another new contract and all new equipment would be sent but the internet would not be on until 6th Jan 2013. She said she already had all the equipment so did not need new but was told just to keep the 'old' equipment as it was hers and new would be sent.
Feeling very unsure of what was going on with Talk Talk she decided 2 days later to go to Sky and cancelled with Talk Talk on 24th November. She was told by the adviser that it was all cancelled and she was to ignor any further correspondence.
On 24th December she had an E-mail to say she owed £444 for breaking her contract. But in essence they broke the contract by switching everything off on 22nd November and she only cancelled 2 days after the 'new' contract was made. She is at her wits end and so upset. I hate to see her like this.
Hope this all makes sense.
She only cancelled on 24th November after a new contract had been set up 2 days earlier on 22nd November. When everything was turned off by Talk Talk on 22nd November because she was, according to them, moving house and not taking them with her they in essence cancelled her contract by switching everything off. She had never made and call to say she was moving house. She isn't moving house. When the phone line came back on 4 hours later, which in itself is a bit strange, why would it come back on 4 hours later if she had cancelled, she rang them and was told there would have to be a new contract set there and then. So she did.
sorry not sure what has happened. My page says my question has been opened to all experts. What happens now.
Yes she thinks so
According to the person she spoke to it was a new contract.
Yes for almost 3 years
It was verbal over the phone. She has the date and time of the call she made to Talk Talk
So basically if she ignores it she will be ok.
Thanks so much for your help. Enjoy the rest of your weekend.