Hi there, some additional information,
They have had various heating engineers out, some have come out within 2 hours, most have taken 4-6 hours and on a couple of occasions they had to wait nearly 48 hours (they even took time off work to be in the house because the management agency said it was not their responsibility to be at the property to let the engineer in & on 2 occasions the engineer never turned up).
We are not asking for 100% rent rebate, but is there an industry standard?
The 15 days was not consecutive, the heating was repaired, broke, repaired, broke etc, so the engineer work has not been undertaken properly. This is probably the fault of the management company for not sourcing the correct engineer; however the tenants are the persons suffering from; inability of heating engineers to rectify the problem, management agency not providing a level of service, landlord not providing a property fit for purpose. So it appears the tenants have no legal rights at other parties incompetence?
The alternative heating (electrical fan heaters) were purchased after about the 3rd or 4th time the heating failed as the temperature was extremely low.
As for alternative accommodation, if this was your property and you lived in it, at what time would you seek alternative accommodation? I have viewed this problem as if I owned and lived a property.
I appreciate this is not the worst form of disrepair, we need to know what action we can take to rectify this problem, e.g. rent reduction, action on the management agency to act in a more productive & professional manner.