Thank you for this advice, I will feed this back to the agent in the morning and will let you know their response before I conclude this enquiry. I trust this is acceptable to you.
Sorry for the delay I have been waiting for a response from the Agent they have come back with:
Hi Gerard the windows were ok at the time the tenant left and at the inventory so there must have been an issue after the inventory. Therefore you will need to replace the glass however as confirmed Barkwood has agreed to do this at cost price for you, we cannot leave it like this any longer as it is a hazard to the tenants and anyone else at the property which will leave you liable if anything happens. Please confirm asap if I can instruct. Best Regards
Can you help ?
Is it possible for someone to respond please, this matter has not been concluded satisfactorily and I would like to get some form of resolution