Ok, what happened was that a firm claimed something on television but the service was not actually what was provided.
It says Firm X, if you trade FX with us, you can trade like a pro.
But their standards do not even match 10% of the professional standard.
I'm sorry, I don't have enough information to answer your question or even attempt to. I will opt out for another expert.
I see that you have put three questions on this morning all with very limited facts and to be quite frank with you, with such limited facts you will not get an answer on any of them at this stage.
Experts on here do need the full detailed background.
Ok let me make it very clear to you then, and you don't need foreign exchange expertise in order to classify whether this is financial mis-selling.
I was watching Bloomberg television the other day, and I was interested to go into trading foreign currencies, so I chose this firm which as a slogan on everyone of their advertisement saying "Firm X trade forex like a pro". so I went and opened an account believing that I could receive a satisfactory amount of professional execution, service from this firm. However, the service was significantly under-par, where there were delays, and lots of issues. And it appears that I was trading financial derivatives of Foreign exchange and not even a physical spot exchange of Euro to Dollars or vice versa, I have been told by people in the firm that I have no physical impact on the market, market does not move of me even if i trade largely, so how am I trading like a pro? Right?
If you need more information I could give you a lot more.