My first contact was with the tenant of the upstairs flat who asked me to deal with his landlord (the freeholder). The freeholder has made a claim on his insurance and, it appears, successfully. The freeholder will not talk to me and has delegated all communications through a property management company. So it is not obvious to me just who is 'responsible' but by his actions it appears the freeholder has accepted responsibility.
I did reply, but my reply seems to have disappeared! I'll try again . . .
The tenants said I needed to deal with the freeholder (a friend of theirs). The freeholder has 'accepted responsibility' by making insurance claims and delegating communication with me through a property management company. I have just received from the freeholder reimbursement of costs I have incurred to date.
Some other things have gone on that have made it impossible to get clearance to make repairs. eg. a second leak, dog pee dripping onto the kitchen from upstairs, and his property management company requesting that I do not make repairs until they had finalised matters with their insurance. They had one claim turned down but appear to have been successful with a claim on a different policy. The delay has increased my loss of rent.
Yes, please. I haven't heard from the previous solicitor since he asked me for information 2 days ago.
The system appears to say that you are waiting for me, but this isn't the case. BTW I am having lots of logging in problems, password XXXXX recognised, email to facilitate new password XXXXX arriving, payment taken twice etc. (sigh)
No, I contribute to buildings insurance controlled by the freeholder.
My question is not really related to what is insured and what the insurance company will pay out, but if I have can take action against the freeholder or the upstairs tenant in the county court for loss of rental income which results directly from the damage caused by the leak for which they have tacitly admitted responsibility.
That's perfect. Thank you.