The tenant didn't pay any deposit. When she moved in on 29th September she said she couldn't pay a deposit until she had it back from the other rental property. I gave her until 30th November 2011 to do so. She then fell ill and during 2012 she had a major heart operation so we didn't chase her. We spoke to her about it once she was under recovery but she didn't have the money available. In June 2013 she approached us to state she could no longer afford the rent of £975.00 but could afford around £800.00 per month. Instead of giving her notice we agreed to temporarily help her by reducing the rent to £825.00 per month until she managed to sort out her affairs. This tenant is someone we know and her children are in school with our children so it became very awkward.
No, there is no written notice.
Sorry but the wording you used is a little confusing. Are you saying that any written notice given during November is treated has having been given 28th November and therefore she needs to pay for December? Had she wanted to leave end of November she would have needed to provide notice by 28th October latest. As it is, there is no scenario for her to pay only until 10th December. On the basis therefore of no written having been given, her notice isn't valid and therefore her tenancy continues? As we are now in December, she would need to provide a notice in writing and that would now mean she needs to pay end January?