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Thanks Alex, I think I can take it from there.
Can I follow up with this though. A previous tenant also left the property in a poor state needing extensive cleaning, redecoration and repair. Some of the decoration was done professionally but the cleaning, repairs and other decoration was doe by myself and my wife. the agency told us that we couldn't claim for the time we had spent restoring the house to habitable condition. We could only charge for what was billed to us. Is that correct?