They have told the Landlord about the situation and he seems to be rather complacent about the situation. He is always sending his relatives to sort out any unhappy tenants. No one has been involved in this situation, apart from the local Council and the CAB.
If needed, with my friend's permission of course, I can provide you with a copy of the Licence Agreement itself, just so that someone could have a proper look at it and advise further. The property is an ex council one, if this helps.
and thank you for your time in this matter.
I have received your answer and will communicate it to my friend as per your reply.