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Hello my name is XXXXX XXXXX I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply as this is not an ‘on demand’ live service, but rest assured I will be giving your question my immediate attention upon return. There is no need to wait here, you will get an email when I reply.
Is the next door a tenant rented? Is your owned or rented please?
From the Council?
Yes, from the Council they rent?
Ok - and you have had a surveyors report?
We have had the council surveyor look at our property he also took photos of our damage and we have not had any reponse
Ok - have you written to the Council please?
Yes a few times they never reply to us
Ok - you need to take the following steps:
1) Write to the Chief Officers Office at the Council
Say you are making a formal complaint
That office will investigate the matter for you
If that does not resolve it then you can take the next step
2) Complain to the Ombudsman
They are independent of the Council and can examine your complaint
They offer a free service and can look a this for you
Their website is: www.lgo.org.uk
3) If that does not work then you can go to Court
But you are likely to have to pay for this as legal aid cuts mean its no longer available
But if you go to Court the Council can be made to disclose the photos etc
Clearly there is a cost which is why you should take the first two options
Can I clarify anything for you about this today please?
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We own our property
Yes I understand.
Have you read the above answers, do they set out what you need to do clearly?
Yes thank you
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