Dear Alex. I don't have contact with the landlord so can't say what she will say. My understanding from letting agency is that she agreed to this being terminated (see attached letter). Likewise, my understanding from the Council is that she has acknowledged we had left the that we vacated the proerty
...apologies sent too soon...
...Likewise, my understanding from the Council is that she has acknowledged that we had vacated the property (without acknowledging to them that she agreed to this per the letter from Sunflower Lettings) but indicated that we were still responsible--per the original agreement--until someone else moved in and assumed responsibility.
I have sent the attached letter to the Council but they have decided to ignore it. In a phone call to me they indicated that they would only say that they do not get in the middle of personal disputes.
I have also attached the bank statement showing the refund of the full deposit in December.
Amount is 1836.93 (20 Dec: Ref: Mollison/48 Salisbury)
You need to write to the Chief Officers office of the Council and set out your complaint.
I really do not see why the letter from the letting agency is not enough. The Council can write to the agency, with your permission to verify the terms and when the lease ended.
If the Council do not respond or the response is not good then you can complain to the Ombudsman
They offer a free independent service and their website is; www.lgo.org.uk
But I really do not see why the Council won't accept this, it is very strange
But write to the Chief Officers office and make a formal complaint. Enclose the letter from the agency
That should resolve the problem
Can I clarify anything for you about this today please?
The timeframe doesn't seem conducive to continue inquiries in writing (either to the Chief Officer's office or Ombudsman) since this will affect my credit if not paid by July 3. Would you advise paying this now and then continuing with the strategy suggested? I am doubtful that contacting the Council
...will change their view since they already stated that they will not get involved (i.e. will not write to the agency per your suggestion), and have already seen the letter.
What I want to know from you is whether there is a legal requirement to supply other evidence (e.g. a termination agreement signed by the landlord--I don't know if this exists, I didn't sign one), or whether the evidence I supplied (letter from the agency indicating the landlord's position, and the release of the deposit--which presumably has to be authorised by the landlord) would stand up in court as being sufficient evidence that the landlord was a willing party in the termination of the agreement.
It does but it begs the question, why do they not consider this evidence appropriate now?
I agree... but the final demands still come
By "Chief officer" do you mean "chief executive"?
OK, I'll contact and let you know the outcome.
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