Hello my name is ***** ***** I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply as this is not an ‘on demand’ live service, but rest assured I will be giving your question my immediate attention upon return. There is no need to wait here, you will get an email when I reply.
Did he not spot the hole before carrying out the repiars?
Would it have been possible to spot the hole before repair please?
Did not spot the hole before the repairs stated th e leakage was due to a washer than needed changing. After having changed it he seems to have spotted the hole and has said it would have been difficult to spot itso the whole tank needs replacing and he has carried out repairs on a tank which would need replacing so money down the drain literally.
But could he have spotted the hole before repair? If not then the answer is no you are not entitled to your money back
This is because he may have had no way of knowing the hole was there whilst carrying out other repairs
If he could have spotted the hole then you are entitled to your money back as he should have diagnosed it correctly first
can I clarify anything for you about this today please?
I am certain he would have spotted teh hole in teh tank before carrying out repairs to the pipes and valves as it would have been visible. He only spotted it after he filled the tank again with water afer repairing teh pipes and valves that it was leaking at another place and there was a hole. I think it does answer teh question. I have only seen pictures and going by what he says.
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this recorded delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?