Hello my name is ***** ***** I will help you with this.
What is it you want to achieve please?
I want receive back my money because I could receive benefit but renter said NO- he will not give contract or letter for that. Understood that we are living illegal but too late. We are from aboard. Room found by advert, didn't have experience what must ask first- receipts, contract etc. trust only. If not possible get back money- what to do first to receive some roof above, what papers we must have- contract or paper about evction we will not receive.
Other- maybe complain about this illegal renter at all?
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this recorded delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?