Hello my name is ***** ***** I will help you with this.
Have they contacted the bank to make sure it was sent correctly? Usually it has to be sent before 1pm or some deadline
Ok - I would go down to the Solicitors office
You need to ask for the CHAPS transfer receipt.
This will show you the date and time
You can then take that to your bank who can investigate..
In any event the Solicitor should be speaking to his bank to have the CHAPS transfer traced.
If the Solicitor wont assist then speak to the Managing Partner at the firm that deals with complaints
If that does not resolve the matter you can speak to the regulator, the SRA www.sra.org.uk
But ask for the receipt so your bank can trace it
But go down to the firm and dont leave until you have it!
Can I clarify anything for you about this today please?
Indeed they are.
Then speak to them tomorrow, get them to email the receipt.
Then you can speak to your bank
If not then speak to the regulator
You should be able to.
You need to speak to your bank send the MT103 and then if not speak to the managing partner and the regulator
+44 (0)121(###) ###-####/p>
Can I clarify anything else for you today please?