Hello my name is ***** ***** I will help you with this.
What are they suggesting in terms of damages please
I have copied and pasted their/tenants current position
Was there any point the water was off all together?
Was the property liveable in?
Property was liveable in, yes. I had my builder going at the property on 26th Aug and he said the property is safe to live
Water was switched off by the emergency plumber while fixing the pipe burst but then was on again after the repair
So we are taking, what 2 weeks?
How long was it off for?
Have they had to throw clothes etc away as a result?
Water was off for just under 2 hours in the middle of the night
Pipe burst was under the bath tub and the water went straight through the ceiling of the kitchen
and through the ceiling of the living room/lounge
Ok -so did their possessions suffer any damage?
their microwave, food in the kitchen cabinet, food processor was damaged but has been replace by the insurer
Ok - I assume you are insured for all of this then?
rug in the living room also was damaged but replaced by the insurer
my insurer has issued reimbursements for the repair caused by the pipe burst
Ok - have you passed this letter on to your insurers to deal with?
i haven't passed it to the insuere
I would do that.
It sounds like you are covered and your insurance company can handle any negotiation
If that is the case then it is out of your hands and that resolves the matter
really? my estate agent and I did not have a clue thanks
Otherwise if you are liable then bearing in mind it was 2 weeks and assuming it has now been fixed, then it would only be those 2 weeks rent
That is because they have not had a perfect property for that period.
So either your insurers deal with it or offer 2 weeks
Can I clarify anything for you about this today please?
well the tenant has verbally demanded one month's rent as compensation when the estate agent declined tenants have now approached a no win no fee solicitor who deals with property law
how do i know whether my insurer would deal with this claim for damages, do I just ask the insurer?
Ask if you are insured
I think a month is too much really,
I think the same as well so does my estate agent.
Of course even if they take you to Court costs wont be recoverable as a small claim below £10,000
No that will be all, I will contact my insurer. Can I contact you again if I need further assistance?
Yes of course.
You can ask further questions to ALEX W and I can pick them up
If the Insurer does not cover me then what would be the alternative?
Either agree to a month or offer 2 weeks and see if he tries to take you to Court
As I said you wont face legal costs as it would be a small claim
ok thanks for the advice
Can I help with anything else today?
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