HI I am sorry to hear of your predicament.
Did you say that the persona acting for the freeholder is a solicitor? have they given a reason why they cant provide the pack?
It is a firm of solicitors who is acting for the freeholder. They have not responded to requests to make contact from my solicitor - my solicitor has sent letters, e-mails and has made phone calls - so, therefore, as they have not responded they have not given a reason why they can't provide a pack. I suppose it is possible that they no longer act for the freeholder but if that is the case at least they should let my solicitor know that shouldn't they? It doesn't seem like a satisfactory professional way for a firm of solicitors to behave.
I am not very happy with the service you are providing so far I must say. I don't know why I have to keep repeating myself! So once again; the solicitor acting for the freeholder is not responding to my solicitor's request for a lease pack. My solicitor has contacted them by letter, e-mail and telephone and they are not responding. You asked me if I knew the reason why they had not provided a lease pack and, as I have already said, THEY ARE NOT RESPONDING, so I how could I possibly know. I do not consider that the freeholder's solicitor is behaving in a professional manner by ignoring requests for information.