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At the moment all they have done is sent me the bill to dear occupier but it contain no information on how the arrears were calculated. They have advised that my transfer would have been blocked due to arrears on the account, and these will need to be paid if I want to move to my chosen supplier.
Yes, I let it through an agent and I think their tenant registered the account with spark, even if there were arrears i don't know how they can stop me moving to a new supplier when first utility (new supplier) contacted them
I can find the agents contract that I signed
If you have evidence then you can NOT be liable for the debt.
You can only be liable if you agreed with the energy company, I assume you have not.
Therefore you can never be liable.
You should write (not email or call) and make a formal complaint.
That should resolve it but enclose evidence of the tenancy
If it does not then you can go to the Ombudsman
They offer a free independent service at; http://www.ombudsman-services.org/energy.html
That should fix it
But you cant be liable for someone elses debt
Can I clarify anything for you about this today please?
Thats great thank you I will put my complaint in writing