Hello my name is ***** ***** I will help you with this.
This is called a nuisance and if your property is damaged as a result of water flowing then you can claim
What you need to do is first complain to the Council and get them to look at it.
if they do nothing or refuse then you need to get a survey report done
This will highlight what the problems are and what the council should do. You send a copy of this report to the Council and ask them to act.
If they refuse then you can issue proceedings for the damage caused and seek an order they do the works.
You need to write and set out your losses and request compensation within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not hen you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
You are asking the Court for an order for compensation and that they do the work. The report you obtained earlier can be used within these proceedings.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?