Hi Alex. The tenancy agreement said that it would be, but I never received any paperwork about protection, so I assume it was never lodged with a protection company.
Yes. The managing agent told me he had moved abroad and that he didn't hold any details, but when I wrote to the landlord at the address on the tenancy agreement, he signed for the letter in his own name.
That's great, thanks. What sort of evidence will I need to bring a claim?
You mean a statement from me saying "I never had the money back?" And it's up to him to present contradictory evidence, if he can (which he can't)?
What evidence do I need of having made the payment?
I have screenshots emailed from the letting agent
And I have the tenancy agreement
Screenshots of the payment received from me, and transferred to the landlord's account with them
Yes, that's great, thanks Alex and have a nice evening.